Trotec references.
These opinions speak for themselves.
"My TTK 140 S has been running for more than 20,000 hours. The air in wine cellars is aggressive because we work with sulphurous acid. An extreme working environment for the device. In addition, the device is only in operation intermittently. You have to be able to rely on the dehumidifiers. This is crucial."
Vintner Klaus Gres
Unique. Individual. Successful. Our customers.
We do not think in terms of standard solutions because we think that standard customers do not exist. With our Trotec experience we are always looking for the best solutions. Precisely fitting. Custom-tailored. Individual. And international. Anyone who thinks that climate conditioning, air purification and drying works always and everywhere according to the same rules, laws and conditions has not yet got to know our work.
It's about achieving the optimum to make sure that our customers – you – are satisfied. This means that individual, customer-oriented project management is key.
"In a personal conversation, when it came to antique cars, Trotec recommended to use a videoscope one day. We used the videoscope to inspect such a car together. I wouldn't have thought of it on my own. I can no longer imagine my workshop without pyrometers, thermal imaging cameras, air dryers and the videoscope."
Dieter Ritterbecks, owner of Motoren Ritterbecks
We do it.
You describe your problem to us, then we take over. Sit back and relax while we get to work. With the support of our specialists who are with you on site, with our products that can be individually adjusted to the conditions, our concepts, training and services.
The overall package from Trotec is designed to make you satisfied and, above all, even more successful. We will be happy to remove the obstacles from your path. That is what we are here for.
We didn't invent customer satisfaction. We're pretty close to it though.
Dou you know the feeling of being passed from one department to another and until you're completely tired of making phone calls? Tired of having to explain again and again what your problem is? Or suddenly being confronted with new contacts in the course of the project who have no idea about your project, your assignment? This is exactly what you will not experience at Trotec.
We do everything we can to always provide you with a contact person. If this contact person is currently not available, we have developed a documentation system that records and stores every detail of your order or request. This is how we ensure that everything proceeds smoothly and without unnecessary delays. We know exactly what you need – from the very first contact to project planning, determining needs and finally selling our climate optimiser. From A to Z, from start to success. And even in two years, we have not forgotten who you are and what we were allowed to do for you.
